{"id":11827,"date":"2025-05-29T08:51:43","date_gmt":"2025-05-29T06:51:43","guid":{"rendered":"https:\/\/edihadria.eu\/?p=11827"},"modified":"2025-05-29T08:51:43","modified_gmt":"2025-05-29T06:51:43","slug":"testiranje-umjetne-inteligencije-u-javnoj-upravi-grad-pula-na-putu-prema-efikasnijoj-komunikaciji","status":"publish","type":"post","link":"https:\/\/edihadria.eu\/en\/testiranje-umjetne-inteligencije-u-javnoj-upravi-grad-pula-na-putu-prema-efikasnijoj-komunikaciji\/","title":{"rendered":"Testing AI in public administration: City of Pula on the way to more efficient communication"},"content":{"rendered":"

Beneficiary: City of Pula<\/strong><\/p>\n

The city of Pula is the largest local self-government in Istria, with more than 50 thousand inhabitants and almost 22 thousand households. It implements a number of digitalisation projects to improve work processes, information and communication with citizens, and the public services it provides to them.<\/p>\n

Challenge: How to further improve communication with citizens?<\/strong><\/p>\n

Given the rapid development of artificial intelligence, especially in the field of large language models (LLM) and AI assistants, the professional services of the City of Pula want to examine their application and potential value in communicating with citizens. Currently, most of the inquiries come to the city administration by phone or e-mail, and the employees of the professional services respond to them. The city also has a specialized Smart Pula platform for reporting utility deficiencies, and in some periods Viber was used more intensively in communication with citizens.<\/p>\n

Questions that arrive in the city administration by telephone and e-mail are often of a similar type and content and, among other things, the possibility of automating the answer to them is considered. One of the solutions is a virtual AI chatbot assistant that would be available through the city website. However, before investing in such a solution, the City of Pula wants to understand how it is implemented and maintained, what are the preconditions for its introduction, and how much it could cost.<\/p>\n

Solution: Testing before investing in an AI assistant<\/strong><\/p>\n

The City of Pula has used the opportunity to use the EDIH Adria project and their services Pre-investment testing<\/a> (Test Before Invest<\/em>) Examine the ability to configure an AI assistant that would automatically and in real time answer typical questions received through the city website. After several meetings and workshops with the professional services of the City of Pula, the EDIH Adria team created a prototype of such an assistant on Infobipo's commercial platform. The prototype is intended exclusively for testing, and has the following characteristics:<\/p>\n