Test before invest<\/em>) at the EDIH Adria consortium. Several meetings and workshops were held between employees of the City of Kri\u017eevci and the University of Pula and Infobip as an expert team of EDIH Adria. The city's expert services submitted a list of 20 cadastral parcels with associated data and spatial planning documentation. EDIH Adria's expert team has developed a prototype of an AI system, i.e. GUP chatbot for testing purposes: analyzed the submitted data and spatial plans, defined logical structures for the interpretation of construction conditions, and elaborated the concept of a user interface for the entry of cadastral particles through the WhatsApp application.<\/p>\nCharacteristics of the prototype GUP chatbota<\/em>:<\/p>\n\n- AI assistant based on artificial intelligence<\/strong>, Large Language Models (BLT) technology. Large language models<\/em>, LLM).<\/li>\n
- Allows citizens to WhatsApp App<\/strong> send a textual inquiry to the city administration on the conditions of construction on cadastral parcels \u2013 whether construction is allowed and for what purpose, how many floors a building, etc., may have.<\/li>\n
- Fast and precise<\/strong> provides answers on the construction conditions on each plot.<\/li>\n
- The answers are based on data from the current General Urban Plan and Urban Development Plan.<\/li>\n
- Available 0-24<\/strong>, every day of the week, irrespective of the working hours of the city administration.<\/li>\n
- Can be integrated with existing the Geo-Information System<\/strong> (GIS).<\/li>\n
- It can be implemented as live chat<\/strong> (widget<\/em>) on the city's website.<\/li>\n
- It can be updated quickly and easily, in case of changes to the GUP.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/edihadria.eu\/wp-content\/uploads\/2025\/06\/krizevci1.png\")
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![\"\"](\"https:\/\/edihadria.eu\/wp-content\/uploads\/2025\/06\/krizevci2.png\")
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TBI Project Outcomes<\/strong><\/p>\nIn addition to the prototype of the GUP assistant, the expert team of EDIH Adria has prepared a final report for the City of Kri\u017eevci as part of the free pre-investment testing service, which contains:<\/p>\n
\n- GUP Technical Specifications chatbota<\/em><\/li>\n
- Analysis of test results and recommendations of EDIH Adria team<\/li>\n
- Estimation of the cost of construction and implementation of GUP chatbota<\/em><\/li>\n
- List of potential suppliers and billing models<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/edihadria.eu\/wp-content\/uploads\/2025\/06\/krizevci3.jpg\")
\u2018The pre-investment testing service allowed us to examine whether a virtual AI assistant could help us improve transparency and communication with citizens regarding spatial planning information. We have gained extremely useful knowledge and insights. After testing, we believe that a GUP virtual assistant with AI features could be a new step in digital transformation and quality and efficient informing our citizens about spatial and planning issues<\/em>.\u2019 Mario Rajn, Mr.<\/strong>Mayor of Kri\u017eevci in mandates 2017-2021 and 2021-2025<\/strong><\/p>\n <\/p>\n
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Expected results <\/strong><\/p>\nBy applying such a solution, the following business benefits are expected:<\/p>\n
\n- Reducing the processing time of a part of citizens\u2019 enquiries from a few days to a few seconds.<\/li>\n
- Increasing customer satisfaction, through 24\/7 service availability and communication via a known channel (WhatsApp).<\/li>\n
- Reduction of administrative burden \u2013 urban administration staff are relieved of some of the routine responses.<\/li>\n
- Basis for further digitalisation \u2013 the modular solution can be upgraded and used for other types of information (e.g. utilities, problem reporting, etc.).<\/li>\n<\/ul>\n