{"id":11935,"date":"2025-07-16T12:24:52","date_gmt":"2025-07-16T10:24:52","guid":{"rendered":"https:\/\/edihadria.eu\/?p=11935"},"modified":"2025-07-16T12:24:52","modified_gmt":"2025-07-16T10:24:52","slug":"veleuciliste-baltazar-kako-unaprijediti-komunikaciju-sa-studentima","status":"publish","type":"post","link":"https:\/\/edihadria.eu\/en\/veleuciliste-baltazar-kako-unaprijediti-komunikaciju-sa-studentima\/","title":{"rendered":"Balthazar University of Applied Sciences: How to improve communication with students?"},"content":{"rendered":"

The Baltazar Zapre\u0161i\u0107 Polytechnic is a professional higher education institution that performs undergraduate and graduate educational programs. Their portfolio consists of innovative, accredited online and classical educational programs in economics, management, finance, information technology, tourism, communication and project management. Since 2001, more than 9,000 students have graduated from the University of Applied Sciences Baltazar Zapre\u0161i\u0107.<\/p>\n

Challenge: How to improve communication with students?<\/strong><\/p>\n

At a time of accelerated digitization and development of new forms of communication, the University of Applied Sciences Baltazar wants to examine the possibilities of improving communication and informing students. Currently, students and students interested in studying address the Polytechnic primarily by e-mail and telephone. Their questions are mostly repeated, and they concern enrolment, exams, documentation, etc. They are answered by administrative staff and teachers who lead the study. The University of Applied Sciences Baltazar wants to examine the possibility of automating this type of support to students and those interested in studying, using a virtual assistant with artificial intelligence features (English<\/em>. AI chatbot). However, before investing in such a solution, the Polytechnic wants to better understand its technical features, the way of fitting into the business process and the approximate price of impementation and maintenance.<\/p>\n

Solution: Testing before investing in an AI assistant<\/strong><\/p>\n

The University of Applied Sciences Baltazar used the opportunity to use the EDIH Adria project and their free services Pre-investment testing<\/a> (Test Before Invest<\/em>) Examine a prototype AI assistant that would automatically and in real time answer the most common student questions. After several workshops with representatives of the University of Applied Sciences Baltazar, the expert team of EDIH Adria has created a prototype of a simple AI assistant, intended for testing. Previously, the University of Applied Sciences Balthazar provided a database consisting of the most common student questions, which was used in the development and configuration of the prototype.<\/p>\n

Main characteristics of the prototype:<\/p>\n