{"id":11992,"date":"2025-09-17T12:58:22","date_gmt":"2025-09-17T10:58:22","guid":{"rendered":"https:\/\/edihadria.eu\/?p=11992"},"modified":"2025-09-18T13:38:47","modified_gmt":"2025-09-18T11:38:47","slug":"pametno-koristenje-ai-alata-za-informiranje-poduzetnika-rra-sibensko-kninske-zupanije-uz-podrsku-edih-adria","status":"publish","type":"post","link":"https:\/\/edihadria.eu\/en\/pametno-koristenje-ai-alata-za-informiranje-poduzetnika-rra-sibensko-kninske-zupanije-uz-podrsku-edih-adria\/","title":{"rendered":"Smart use of AI tools to inform entrepreneurs: RRA of \u0160ibenik-Knin County with the support of EDIH Adria"},"content":{"rendered":"
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Challenges<\/strong><\/p>

The Regional Development Agency of \u0160ibenik-Knin County has been acting for years as a key support institution for entrepreneurs and the public sector in the region, providing advisory services, assistance in the preparation of projects and information on tenders and funds.<\/p>

However, due to the high number of requests for services such as project application or tender assistance, although often repetitive and similar, RRA staff face a burden that hinders personalised access to users. Information on ongoing tenders, deadlines, eligibility criteria, the level of co-financing and relevant documentation must be available quickly and precisely, but the administrative capacity of the agency is limited.<\/p>

There was a clear need for a solution that would allow faster, automated and scalable distribution of project proposals preparation<\/strong>, without loss of accuracy or quality of support.<\/p>

Solutions<\/strong><\/p>

Through the program Test Before Invest<\/em> and support EDIH Adria, RRA \u0160K\u017d tested the application AI Assistant<\/strong> based on large language models (LLM), with the aim of automating the preparation of project proposals (documentation) and thus improving communication with users.<\/p>

In the test phase, it was developed assistant prototype<\/strong> for the preparation of documentation that:<\/p>

  • Communicating in natural language and recognizing user questions<\/li>
  • Finds and displays relevant information on the preparation of tender documentation from the RRA \u0160ibenik knowledge base<\/li>
  • Automates documentation preparation:
    • Finds previous examples of successful applications for RRA knowledge base competitions used as a starting point for text generation\u2019<\/em><\/li>
    • It has the ability to improve the text that can be interactively entered based on the template for individual competitions<\/em><\/li>
    • It has the ability to communicate with external verification systems such as current prices<\/em><\/li><\/ul><\/li>
    • Provides reliable responses based on official documentation and up-to-date sources, eliminating imprecise responses or \u201challucinations\u201d<\/li><\/ul>

      The system uses Retrieval-Augmented Generation (RAG)<\/strong> access: combines the retrieval of information from the database (pdf, web, excel, word) and generative responses of AI models, while preserving accuracy and credibility.<\/p>

      Results and Benefits<\/strong><\/p>

      Testing an AI assistant confirmed a number of concrete benefits for the agency and users if the production version were to be realized:<\/p>

      • Significant relief for employees \u2013 fewer telephone and e-mail queries related to basic information and finding information from the project archives<\/li>
      • Faster availability of information to end-users \u2013 in a large number of examples, project documentation can be prepared very quickly, without major delays<\/li>
      • Standardised approach to drafting tender documents \u2013 reduced possibility of different interpretations among staff<\/li>
      • 24\/7 availability of information from RAG database \u2013 users can access information outside working hours<\/li>
      • Possibility of multilingual support \u2013 the solution is ready to be disseminated into English, which is particularly important in the context of EU applications and for potential foreign users<\/li><\/ul>

        The system was tested on the basis of real user queries and showed a high level of accuracy, especially where documentation and tender criteria were publicly available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Lessons learned<\/span><\/p>

        Through the implementation of TBI testing, important guidelines were highlighted:<\/p>

        • A quality and up-to-date RRA knowledge base is the basis \u2013 the AI system must have access to accurate, structured documents<\/li>
        • Training and education of users (internal and external) are key to the full utilization of the tool<\/li>
        • The user interface must be simple and tailored to a wide audience \u2013 including those with lower digital skills<\/li>
        • User feedback is useful for upgrading \u2013 the personalisation of responses and the style of interactions with the tool can be further fine-tuned<\/li>
        • The multi-stage approach is optimal \u2013 from creating simple project applications to more complex interactions and connecting to other e-services<\/li><\/ul>

          Measurable data<\/span><\/p>

          Based on the testing, the following effects can be assumed if the production platform is realized:<\/p>

          • Automation up to 80% the most common user queries with the support of AI Agent<\/li>
          • Historical data search time reduced from an average of a few hours to a few minutes<\/li>
          • Reducing the workload of employees by 50-60% in the part relating to the collection of information and the creation of the base version of the document;<\/li>
          • Increasing customer satisfaction with RRA services due to a coherent approach and speed of response<\/li>
          • Possibility to handle a large number of parallel queries without additional staff<\/li><\/ul>

            Conclusion<\/span><\/p>

            Considering the application of artificial intelligence in business processes, RRA of \u0160ibenik-Knin County has made a step towards modernizing public services and improving the digital availability of information for entrepreneurs, local self-government units and other stakeholders.<\/p>

            Testing of AI assistants has shown that such solutions can\u00a0increase efficiency, speed up communication and improve user experience<\/span>, and at the same time relieve the administration and open the space for strategic work of agency employees.<\/p>

            The following steps include:<\/p>

            • Expanding the knowledge base and connecting with current competition databases<\/li>
            • Introduction of bilingual interface<\/li>
            • Testing with external users and collecting feedback<\/li>
            • Development of the production version and integration with the agency's website<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Izazovi Regionalna razvojna agencija \u0160ibensko-kninske \u017eupanije ve\u0107 godinama djeluje kao klju\u010dna potporna institucija poduzetnicima i javnom sektoru u regiji, pru\u017eaju\u0107i savjetodavne usluge, pomo\u0107 pri pripremi projekata te informiranje o natje\u010dajima i fondovima. Me\u0111utim, zbog velikog broja zahtjeva za uslugama poput pomo\u0107i za izradu projektnih prijava ili natje\u010daja, iako \u010desto ponavljaju\u0107ih i sli\u010dnih, djelatnici RRA suo\u010davaju […]<\/p>","protected":false},"author":6,"featured_media":11993,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72],"tags":[78],"class_list":["post-11992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-potpore-provedbi-eu-hr-projekata"],"yoast_head":"\nPametno kori\u0161tenje AI alata za informiranje poduzetnika: RRA \u0160ibensko-kninske \u017eupanije uz podr\u0161ku EDIH Adria -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edihadria.eu\/en\/pametno-koristenje-ai-alata-za-informiranje-poduzetnika-rra-sibensko-kninske-zupanije-uz-podrsku-edih-adria\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pametno kori\u0161tenje AI alata za informiranje poduzetnika: RRA \u0160ibensko-kninske \u017eupanije uz podr\u0161ku EDIH Adria -\" \/>\n<meta property=\"og:description\" content=\"Izazovi Regionalna razvojna agencija \u0160ibensko-kninske \u017eupanije ve\u0107 godinama djeluje kao klju\u010dna potporna institucija poduzetnicima i javnom sektoru u regiji, pru\u017eaju\u0107i savjetodavne usluge, pomo\u0107 pri pripremi projekata te informiranje o natje\u010dajima i fondovima. 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