{"id":11998,"date":"2025-09-17T13:17:56","date_gmt":"2025-09-17T11:17:56","guid":{"rendered":"https:\/\/edihadria.eu\/?p=11998"},"modified":"2026-08-10T13:11:56","modified_gmt":"2026-08-10T11:11:56","slug":"zelena-digitalizacija-gospodarenja-otpadom-ponikve-eko-otok-krk-d-o-o-i-ai-asistencija-uz-podrsku-edih-adria","status":"publish","type":"post","link":"https:\/\/edihadria.eu\/en\/zelena-digitalizacija-gospodarenja-otpadom-ponikve-eko-otok-krk-d-o-o-i-ai-asistencija-uz-podrsku-edih-adria\/","title":{"rendered":"Green digitalisation of waste management: Ponikve Eko otok Krk d.o.o. and AI assistance with the support of EDIH Adria"},"content":{"rendered":"<p><strong>Challenges<\/strong><\/p>\n<p>Ponikve eko otok Krk d.o.o. is one of the most advanced utility companies in Croatia, known for high standards of waste management and integration of sustainability principles. However, despite the developed system, employees still face a large number of repetitive queries from citizens - by telephone, e-mail or physical arrival - regarding the waste collection schedule, sorting, bulky waste, recycling yard locations, etc.<\/p>\n<p>This volume of communication creates an administrative burden, increases labor costs and reduces the time available for strategic activities. In addition, there was a need to modernise the web interface and facilitate access to information \u2013 both for the local population and for the growing number of tourists.<\/p>\n<p><strong>Solutions<\/strong><\/p>\n<p>Through the program <em>Test Before Invest<\/em> and in cooperation with EDIH Adria, Ponikve Eco tested the potential <strong>AI assistant based on large language models (LLM)<\/strong>, with the aim of automating responses to citizens\u2019 frequently asked questions, reducing the burden on services and ensuring a better user experience.<\/p>\n<p>Specifically, through the service was developed <strong>Functional Conversation Assistant Prototype<\/strong>, which is:<\/p>\n<ul>\n<li>Uploaded information from publicly available company documentation<\/li>\n<li>Accessed content from official websites<\/li>\n<li>Generate answers according to real user scenarios<\/li>\n<li>It was available via an interface in the web browser (with potential integration into the website)<\/li>\n<\/ul>\n<p>The questions covered topics such as:<\/p>\n<ul>\n<li>When and where is a certain type of waste shipped?<\/li>\n<li>What can be put in a yellow bucket?<\/li>\n<li>How to report improper waste disposal?<\/li>\n<li>Where are the recycling yards and what are their working hours?<\/li>\n<\/ul>\n<p>Prototype is using <strong>Retrieval-Augmented Generation (RAG)<\/strong> architecture enabled a combination of generative AI model and accurate, local information from real sources.<\/p>\n<p><iframe title=\"Eco Island Krk TBI - AI Information Agent\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/WdDO6hLYnSw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\"><strong>Results and Benefits<\/strong><\/p>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Testing shows that the introduction of an AI assistant would allow:<\/p>\n<ul style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Significant relief of customer service, especially in the season of increased queries<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Faster and more accurate communication with citizens, without the need to wait for an e-mail or phone response<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">24\/7 availability of key information through the web, in a simple and understandable way<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Increased transparency and standardization of responses, as all users receive the same, verified information<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Potential reduction in customer service costs, especially in times of seasonal stress<\/li>\n<\/ul>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">In addition to the benefits for citizens, the AI system is the basis for modernising the digital presence of businesses, which further confirms the role of Ponikve as a pioneer of the green digital transition in Croatia.<\/p>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\"><strong>Lessons learned<\/strong><\/p>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">During the testing, important lessons were identified for further implementation:<\/p>\n<ul style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Relevance of content is crucial for the accuracy of the response \u2013 the system should have access to up-to-date documents and information from the website<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">The local context (e.g. street pick-up schedule) requires precisely structured data that can be easily updated<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Multilingualism is desirable due to the large number of visitors \u2013 the tested system supports Croatian and English, with the possibility of extension<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">The prototype has already demonstrated a high degree of usefulness at this stage, even without full integration with databases or CRM systems<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Access to information via chat interface allows greater accessibility for older users and people with less digital experience<\/li>\n<\/ul>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\"><strong>Measurable data<\/strong><\/p>\n<ul style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">More than 70% Frequently Asked Questions (FAQs) could be automatically covered by a prototype<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Response time was reduced from a few hours (e-mail) to direct (&lt;5 seconds)<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Potentially reduce customer service burden by 50-60%, especially in the summer season<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Increasing the accessibility of information for non-residents through multi-language support<\/li>\n<li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Increasing customer satisfaction through transparent and consistent communication<\/li>\n<\/ul>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\"><strong>Conclusion<\/strong><\/p>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">Testing AI assistants in Ponikve eko otok Krk d.o.o. confirmed the high potential of artificial intelligence in improving user communication and digital transformation of the utility sector.<\/p>\n<p style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ .5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000;\">The prototype developed through the EDIH Adria program has shown how modern technologies can be applied in local utility companies, and in a simple and effective way support sustainable business, better information of citizens and strengthening digital accessibility.<\/p>\n<p>The next steps include extending the assistant's functionality, connecting to internal systems (e.g. to automatically display the layout by address), testing with users in real-life conditions, and implementation into the production environment.<\/p>","protected":false},"excerpt":{"rendered":"<p>Beneficiary: Ponikve eco island Krk d.o.o.<\/p>","protected":false},"author":6,"featured_media":11999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[72],"tags":[74],"class_list":["post-11998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-chatbot-asistenti-za-prodaju-i-usluge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zelena digitalizacija gospodarenja otpadom: Ponikve Eko otok Krk d.o.o. i AI asistencija uz podr\u0161ku EDIH Adria - Digitalizacija Jadranske Hrvatske<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edihadria.eu\/en\/zelena-digitalizacija-gospodarenja-otpadom-ponikve-eko-otok-krk-d-o-o-i-ai-asistencija-uz-podrsku-edih-adria\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zelena digitalizacija gospodarenja otpadom: Ponikve Eko otok Krk d.o.o. i AI asistencija uz podr\u0161ku EDIH Adria - Digitalizacija Jadranske Hrvatske\" \/>\n<meta property=\"og:description\" content=\"Korisnik: Ponikve eko otok Krk d.o.o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/edihadria.eu\/en\/zelena-digitalizacija-gospodarenja-otpadom-ponikve-eko-otok-krk-d-o-o-i-ai-asistencija-uz-podrsku-edih-adria\/\" \/>\n<meta property=\"og:site_name\" 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