Title of education

Introduction to effective operation management

In order to be successful, organizations need to manage their business, and it depends on the quality of process management, the quality of project implementation and of course the quality of decisions that are made and their timely and quality implementation.

Content of the training:

High rivalry, a rapidly changing business environment and increasingly demanding consumers put a lot of pressure on business organisations. Increasing quality, agility, speed and efficiency is always sought, while maintaining flexibility and scalability. All these factors have stimulated interest and desire to improve the company's business.

During the training, students will learn:

  • What is process/project, definition of process/project/operation management
  • What are Process Realities
  • How to identify the beginning/end of the process
  • Importance of the operational definition
  • What is a SIPOC diagram to show the process
  • Excercise: Drawing SIPOC diagrams in groups

Duration:4 h

Lecturer: Gordan Krčelić, Juraj Dobrila University of Pula

Locations and dates:

Edih Adria
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