Organizations, when they want to make some change about their business, often have more questions (what?, how?, when?, in what way?, with whom?, in what time frame?, to what level?, ...) than answers.

We can say that the selection of good projects to improve the process not only belongs to the strategic decisions of the organization, but today, when changes are happening so quickly in the environment, it is imperative.

Only well-defined projects, which are aligned with the strategy and vision of the organization, which are launched in a timely manner, have a clear scope, a precisely defined time frame and a measurable goal have a chance to be successful.

Education topics:

• Identification of problems in business
• Fish Bone Diagram, Pareto Analysis
• Critera for qualification and selection of process improvement projects
• Process levels and what to improve at which process level
• The scope for the process improvement project
• Formula of change
• Key elements for the success of the process improvement projects
• Roles and cycle of process improvement
• Project Charter