Generative AI will determine the direction of digitalisation in the coming years. How can we use it to be even better, better and more efficient in what we do? In addition to numerous opportunities, it is also necessary to understand the risks and limitations, and to be informed about the ways of implementation.

Through this training, we deal with the following topics: 

• Prompting: How to get the best possible results from generative artificial intelligence?
• Application in contact–center
• Creating a personalized user experience
• Trends and good practices in develop their own solutions
• Good practices for developing applications based on generative artificial intelligence
• Challenges data integration
• Agent approach and integration with third parties
• Augmented generation extended by vector bases
• Fino adjustment of the basic model, requirements and potential problems

We look forward to your participation in the training – contact us today!