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Package name
Planning and transformation of business processes
This training package provides participants with tEthical knowledge and skills to improve strategic planning, operational efficiency and customer orientation within their organizations. Participants will learn how to develop long-term plans, apply LEAN methodology to optimize business processes, and identify key projects for improvement. They will also acquire the skills needed to effectively manage operations and understand user needs to produce quality reports and dashboards.
Content of the training:
Participants will be familiar with the key activities that need to be carried out in order to create a quality act of long-term planning and will be able to approach strategic planning more easily within their organisations.
Lecturer: Lidija Čović
2. Principles of the LEAN methodology
The efficiency of business processes provides a comparative advantage to organizations that can produce more with the same or less engagement of people, energy consumption and raw materials compared to the competition, offering their customers better services or products.
Lecturer: Gordan Krčelić
3. Introduction to effective operation management
In the training, participants will learn what a process/project is, the definition of process/project/operation management, what are process realities, how to identify the beginning/end of a process, the importance of an operational definition, which is a SIPOC diagram to show the process, an exercise in drawing SIPOC diagrams in groups.
Lecturer: Gordan Krčelić
4. How to identify a good project to improve the process?
We can say that the selection of good projects to improve the process not only belongs to the strategic decisions of the organization, but today, when changes are happening so quickly in the environment, it is imperative.
Lecturer: Gordan Krčelić
5. User-centricity, features of "good" passage through the process
Identifying different types of users, formally describing their expectations and then measuring the fulfilment of their expectations when implementing each request is the basis for making good reports/dashboards.
Lecturer: Gordan Krčelić
Trg braće Mažuranića 10, 51000 Rijeka
Trg braće Mažuranića 10, 51000 Rijeka
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